Privacy Policy

Effective Date: October 18, 2026

1. Introduction

Facing Forward Inc. ("Facing Forward," "we," "us," or "our") is a non-profit organization dedicated to supporting individuals living with Bell's Palsy, their families, and medical professionals. We value your trust and are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We collect information in two main ways: directly from you when you interact with our website and automatically as you navigate our platform.

• Information You Provide Voluntarily: When you submit contact forms, request support kits, inquire about medical partnerships, apply for job positions, or make a donation, we may collect your name, email address, phone number, practice details, job application materials, and any message content you provide.
• Donation Details: Online donations are processed securely through third-party platforms (e.g., Donary). We receive transaction confirmations and donor contact details to issue tax receipts, but we do not collect or store full credit card numbers or banking passwords on our servers.
• Technical & Usage Data: We may collect standard non-identifying technical logs, including IP addresses, browser types, operating systems, and page visitation patterns to help maintain site security and performance.

3. How We Use Your Information

We use the information we collect solely to support our non-profit mission, specifically to:

• Respond directly to your support inquiries and fulfill requests for educational resource packets or recovery kits.
• Connect medical professionals with our network directory and hospital partnership programs.
• Process donations, acknowledge gifts, and issue official receipts.
• Evaluate job and volunteer applications submitted through our platform.
• Improve website navigation, security, and digital user experience.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to marketers or commercial third parties. We only share information in the following limited circumstances:

• Service Providers: We work with trusted third-party providers who perform services on our behalf (e.g., web hosting, form handling via Netlify, and secure payment processors like Donary). These providers only access data necessary to perform their specific tasks under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by applicable law, regulation, legal process, or governmental request to protect the safety, rights, or property of Facing Forward or the public.

5. Medical Information & Support Disclaimers

Information provided through contact forms or email inquiries does not establish a doctor-patient relationship. Facing Forward is a support and advocacy nonprofit and does not provide formal medical diagnoses or treatment advice. Always consult a qualified physician for medical care.

6. Data Security & Storage

We employ administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or alteration. While we take reasonable measures to secure our systems, no transmission over the Internet can be guaranteed 100% secure.

7. Third-Party Links

Our website may contain links to external websites, research publications, or third-party resources. Facing Forward is not responsible for the privacy practices or content of external third-party platforms.

8. Your Choices & Contact Us

You have the right to request access to, correction of, or deletion of any personal information you have submitted to us. If you have questions about this Privacy Policy or wish to update your records, please contact us at:

Facing Forward Inc.
Email: office@facingfwd.org
Website: facingfwd.org
Location: New York, NY